Privacy Policy

Who we are

Neogeno Ltd ("we", "us", "our") is an independent technology advisory practice registered in England and Wales, with its registered office at 3rd Floor, 86–90 Paul Street, London EC2A 4NE. We are the data controller for the personal data described in this policy.

What data we collect

When you use our website or contact us, we may collect: your name, email address, company name, phone number, and any information you provide via the contact form or chat widget. We also collect standard server log data such as IP addresses, browser type, and pages visited.

How we use your data

We use your personal data to: respond to your enquiries, provide the services you request, send relevant follow-up communications where you have expressed interest, improve our website and services, and comply with legal obligations.

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

AI chat widget

Our website includes an AI-powered chat assistant. Conversations with this assistant are processed using a third-party AI service (Anthropic). Messages you send through the chat widget are transmitted to this service to generate responses. We do not use chat conversations for training AI models. Chat data is not stored beyond the duration of your session unless you submit a contact enquiry through the form.

Cookies

This website uses only essential technical cookies required for the site to function correctly. We do not use analytics tracking cookies, advertising cookies, or third-party tracking scripts. No cookie consent banner is required as we do not process cookies that require consent under UK GDPR.

Legal basis for processing

We process your personal data on the following bases: legitimate interest (responding to business enquiries, improving our services), consent (where you voluntarily provide information via the contact form), and legal obligation (where required by law).

Data retention

We retain contact form submissions for up to 24 months after last contact. Server logs are retained for up to 12 months. You may request deletion of your data at any time.

Your rights

Under UK GDPR, you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict processing, data portability, and withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS. Form data is transmitted securely.

Third-party services

Our website uses: Google Fonts (for typography — subject to Google's privacy policy), Anthropic API (for the AI chat widget — subject to Anthropic's privacy policy), and ScalaHost (for web hosting). We do not use Google Analytics or any other tracking service.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

For any questions about this privacy policy or to exercise your data rights, please contact us at: Neogeno Ltd, 3rd Floor, 86–90 Paul Street, London EC2A 4NE. Telephone: +44 203 070 3009.